As a customer, your satisfaction and success is the driving force behind everything we do - that's why we always do our best to make sure you can work smarter and easier with your documents. However, if you feel that PDFsail doesn't meet your needs, we're here to help.

1、Try before you buy

We understand that you want a perfect match, so we offer a trial version of PDFsail. During this trial period, you can test all the features of the software to make sure it meets your needs and desires.

To ensure that PDFsail is a perfect fit, you can experience all of its powerful features in our trial version.

Please experience the PDFsail trial version features for yourself before purchasing.

2、How to cancel your subscription

If you want to terminate your next recurring payment transaction cycle, you must cancel your subscription 2 days before re-subscribing, please contact our support team at support@pdfsail.com.

3、Refund Policy

We offer a 30-day money back guarantee due to our “try before you buy” system. If you purchased PDFsail from our online store and one of the following conditions is met, you may be eligible for a refund:

• PDFsail technical support certifies that the product is defective.
• PDFsail's online store has a duplicate order.

PDFsail refund conditions:
While these conditions are for informational purposes only, all refunds are at the sole discretion of PDFsail. Please note:

• If you request a refund within the first 30 days of your initial purchase, you will receive a full refund.
• If you request a refund after 30 days, but no more than halfway through the term of your subscription plan, you will receive a 50% refund.
• If you are more than halfway through the term of your subscription plan, you cannot request a refund.
• If you have purchased a PDFsail permanent plan, you will not be able to apply for a refund after 30 days of purchase.

4、How to apply for a refund

We're sorry to hear that PDFsail software wasn't the perfect fit for your needs. If the conditions listed above apply to you, please send an email to support@pdfsail.com with the Subject: I want to apply for a refund.

Note: We will notify you when we have processed your refund request or if we need additional information. Once your request has been processed, please allow 5–8 business days for the refund to appear in your account.

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